Refund policy
Return & Refund Policy
Last Updated: January 10, 2026
At AUREL, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The product must be unused
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The product must be in original condition
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The product must be returned in its original packaging
Returns that do not meet these conditions may not be approved.
How to Start a Return
To begin a return, please contact us at:
aurelcare.com
Include:
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Your order number
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The reason for the return
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A photo of the product (if requested)
Once approved, you will receive return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method
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Processing time is 5–10 business days, depending on your bank or card provider
Shipping fees are non-refundable.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
aurelcare.com
Please include photos of the product and packaging so we can resolve the issue quickly.
Non-Returnable Items
For hygiene and safety reasons, used or worn recovery devices cannot be returned, unless the item is defective or damaged upon arrival.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card company
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Contact your bank
If the refund still hasn’t posted, contact us at aurelcare.com
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
🌐 aurelcare.com